Hi Globe,**Good day! I might use the general website for this concern but if this requi...

GetHuman-israelb's customer service issue with Globe Telecom from July 2018

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The issue in GetHuman-israelb's own words
Hi Globe,**Good day! I might use the general website for this concern but if this requires further investigation by a certain department, you may escalate this email.**This is Mr. Israel Balmocena, on behalf of my client Ms. Priscila Reyes Bunjan with the account number *********, I have sent you this email to let you know that the internet connection of my client was disconnected since February ****. Until now, they still have no access of the internet. But she wondered that she still received Billing statements from you. She decided to permanently disconnect the internet.**Currently, she receives a final notice with a billing statement dated June ** of this year to pay the said overdue balance when in fact the client has not incurred any since the day of disconnection.**We're hoping for your prompt action with this. Thanks! **Kind regards,

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Globe Telecom

Customer service issue
Reported by GetHuman-israelb
Jul 6th, 2018 - 4 years ago
Fixed
Seen by 9 customers so far
Similar issue to 46 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number

Timeline

GetHuman-israelb started working on this issue
Jul 6th, 2018 4:10am
GetHuman-israelb indicated the issue is not fixed yet.
Jul 9th, 2018 1:13am
GetHuman-israelb indicated the issue is not fixed yet.
Jul 23rd, 2018 5:09am
GetHuman-israelb indicated the issue is not fixed yet.
Jul 24th, 2018 8:23am