I read my rma status today and on the bottom right it says that my GPU is physically da...

GetHuman4688876's Complaint issue with Gigabyte from April 2020

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The issue in GetHuman4688876's own words
I read my rma status today and on the bottom right it says that my GPU is physically damaged and the warranty has been voided? How exactly is my *** dollar graphics card that I treated like it was as fragile as glass and cared for physically damaged? It has been sitting in a PC the entire time I owned it basically unused until recently when I was going to build a PC to sell and it wouldn't work! I was charged ** dollars to ship it and I used excellent packaging with an anti-static bag and I covered the PCIE x ** connector with a plastic cover. The card has a back plate and a shroud there is no way it was physically damaged by me. i have been reading tons of bad RMA posts online, and I was cautiously optimistic about even getting anything back that was even attempted to be repaired. i have used this brand for a long time and it has been my favorite i have a gigabyte aorus master motherboard and a gigabyte rtx **** super as well as a gigabyte rtx **** ti, and they work just fine. I would like for this card to work as well and to be fixed please because I paid a lot for it and could really use the money from selling it in a build right now since I lost my job from the coronavirus ****! But no apparently I lost my card as well! This is ridiculous! A literal billion dollar company can't honor it's promised warranty to a loyal customer who spent his hard-earned money on high-end hardware! That RMA fix would literally cost gigabyte pennies compared to the hundreds it is costing me, it is actually breaking me at this moment. * *Here are just a few posts i found online reading about your RMA *https:**www.reddit.com*r*gigabyte*comments**i*pdr*gigabyte*customer*service* * https:**forums.anandtech.com*threads*is-gigabyte-lying-to-me.******** *https:**www.techpowerup.com*forums*threads*gigabyte-rma-nightmare.******* *https:**www.trustpilot.com*review*gigabyte.com?page** *https:**imgur.com*a*ftBqZ*mFe*Gbr *https:**forums.tomsguide.com*threads*is-this-how-gigabyte-usually-deals-with-their-warranty.******* *https:**www.bbb.org*us*ca*city-of-industry*profile*computer-parts*gigabyte-technologies-****-*********complaints *https:**gigabyte.pissedconsumer.com*complaints***i could continue, but i guess this is enough to show what I've been going through the past few weeks reading and worrying. i think even one success story would help out this case which i would post if someone helped me fix my card that i so desperately need!

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Gigabyte

Complaint issue
Reported by GetHuman4688876
Apr 21st, 2020 - 10 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 66 others
0 customers following this

Timeline

GetHuman4688876 started working on this issue
Apr 21st, 2020 2:44pm
GetHuman4688876 indicated the issue is not fixed yet.
Apr 21st, 2020 4:21pm
GetHuman4688876 indicated the issue is not fixed yet.
Apr 21st, 2020 4:21pm
GetHuman4688876 indicated the issue is not fixed yet.
Apr 24th, 2020 1:49am