I read my rma status today and on the bottom right it says that my GPU is physically da...
GetHuman4688876's Complaint issue with Gigabyte from April 2020
Help with my Gigabyte issue
First: share to improve GetHuman4688876's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4688876 may need:
Where was the item purchased, Order number (if applicable), and Billing address
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman4688876's own words
I read my rma status today and on the bottom right it says that my GPU is physically damaged and the warranty has been voided? How exactly is my *** dollar graphics card that I treated like it was as fragile as glass and cared for physically damaged? It has been sitting in a PC the entire time I owned it basically unused until recently when I was going to build a PC to sell and it wouldn't work! I was charged ** dollars to ship it and I used excellent packaging with an anti-static bag and I covered the PCIE x ** connector with a plastic cover. The card has a back plate and a shroud there is no way it was physically damaged by me. i have been reading tons of bad RMA posts online, and I was cautiously optimistic about even getting anything back that was even attempted to be repaired. i have used this brand for a long time and it has been my favorite i have a gigabyte aorus master motherboard and a gigabyte rtx **** super as well as a gigabyte rtx **** ti, and they work just fine. I would like for this card to work as well and to be fixed please because I paid a lot for it and could really use the money from selling it in a build right now since I lost my job from the coronavirus ****! But no apparently I lost my card as well! This is ridiculous! A literal billion dollar company can't honor it's promised warranty to a loyal customer who spent his hard-earned money on high-end hardware! That RMA fix would literally cost gigabyte pennies compared to the hundreds it is costing me, it is actually breaking me at this moment. * *Here are just a few posts i found online reading about your RMA *https:**www.reddit.com*r*gigabyte*comments**i*pdr*gigabyte*customer*service* * https:**forums.anandtech.com*threads*is-gigabyte-lying-to-me.******** *https:**www.techpowerup.com*forums*threads*gigabyte-rma-nightmare.******* *https:**www.trustpilot.com*review*gigabyte.com?page** *https:**imgur.com*a*ftBqZ*mFe*Gbr *https:**forums.tomsguide.com*threads*is-this-how-gigabyte-usually-deals-with-their-warranty.******* *https:**www.bbb.org*us*ca*city-of-industry*profile*computer-parts*gigabyte-technologies-****-*********complaints *https:**gigabyte.pissedconsumer.com*complaints***i could continue, but i guess this is enough to show what I've been going through the past few weeks reading and worrying. i think even one success story would help out this case which i would post if someone helped me fix my card that i so desperately need!
GetHuman4688876 did not yet indicate what Gigabyte should do to make this right.
I have an issue with Gigabyte too
How GetHuman4688876 fixed the problem
We are waiting for GetHuman4688876 to fix the problem and share the solution with the rest of us customers.
Please help with my Gigabyte issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.