Greetings. I'm buying a Gigabyte z***XP SLI motherboard and an i*-****K CPU. I understa...
GetHuman-unitedea's customer service issue with Gigabyte from November 2018
Help with my Gigabyte issue
The issue in GetHuman-unitedea's own words
Greetings. I'm buying a Gigabyte z***XP SLI motherboard and an i*-****K CPU. I understand the motherboard will need the BIOS updated in order to utilize the CPU* however, I do not have a CPU that the older BIOS will recognize. **- Could I send the motherboard in to Gigabyte for a complimentary BIOS update? *- If you charge for that service, what price should I expect to pay? **Thank you!
GetHuman-unitedea did not yet indicate what Gigabyte should do to make this right.
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How GetHuman-unitedea fixed the problem
Gigabyte Customer Service says that I should RMA the motherboard via RMA.Gigabyte.us and they'll flash the BIOS for me free of charge* however, the process usually takes *-* days after they receive the motherboard, and additional delays are likely because of the holiday season (future reader: this occurred during Cyber Monday ****).
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