Service disconnected with auto pay active.................. Why on earth would the serv...

GetHuman3596018's customer service issue with Gexa Energy from September 2019

Help with my Gexa Energy issue
First: share to improve GetHuman3596018's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3596018 may need:
Account holder name, Account number, and Billing address
The issue in GetHuman3596018's own words
Service disconnected with auto pay active.................. Why on earth would the service be disconnected??? Are you too stupid to figure out how to use the payment account? Apparently there was a past due balance that the you didn't want to use the payment account for. What do you think that payment account is for? Because you cave m can't figure out how to use payment accounts this caused me to lose power in the middle of a meeting while presenting. This is not the first time this has happened and am annoyed that I recently renewed because this practice is unnerving, unnecessary, and dumb. I have paid every month and didn't realize I missed due to a stolen credit card which I uodated in July. Please fix your **** or I intend to switch providers at the end of my contract term. Thanks

GetHuman3596018 did not yet indicate what Gexa Energy should do to make this right.

How GetHuman3596018 fixed the problem

We are waiting for GetHuman3596018 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Gexa Energy's attention and get better help faster. Tap below to get started.
Having Gexa Energy issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Gexa Energy

Customer service issue
Reported by GetHuman3596018
Sep 16th, 2019 - a year ago
Not resolved
Seen by 10 customers so far
Similar issue to 255 others
0 customers following this

Timeline

GetHuman3596018 started working on this issue
Sep 16th, 2019 12:57pm
GetHuman3596018 indicated the issue is not fixed yet.
Sep 16th, 2019 5:35pm

The Free, Easy Way to Move Services

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians