I'm writing in regards to a new home that I purchased I need to have electrical service...

GetHuman-mememeno's customer service issue with Gexa Energy from May 2019

Help with my Gexa Energy issue
The issue in GetHuman-mememeno's own words
I'm writing in regards to a new home that I purchased I need to have electrical service at..... I closed on the house today and I take possession of the home tomorrow.... a week ago I set up service with you online. I gave all the information and receive confirmation that there would be no deposit necessary because of my good credit..... today I found out that you're not providing service because of a issue with my credit...... a fraud alert or something and I was told that I have to have that removed..... why did someone not contact me prior of today to notify me of this? Why was I approved for service with no deposit necessary because of my good credit only to be denied and never told???????***My name is John deuback and the address is **** fallow Deer Dr**Burleson Texas *****.***For some reason the address is listed in your system as ******fallow Deer Dr**Burleson Texas *****.****Please help if you can you can contact me at ***-***-**** or ***-***-****

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Gexa Energy

Customer service issue
Reported by GetHuman-mememeno
May 13th, 2019 - 2 years ago
Fixed
Seen by 14 customers so far
Similar issue to 147 others
0 customers following this
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Timeline

GetHuman-mememeno started working on this issue
May 13th, 2019 11:34pm
GetHuman-mememeno indicated the issue is not fixed yet.
May 14th, 2019 3:46am
GetHuman-mememeno confirmed the issue is fixed. Hooray!
May 15th, 2019 12:17am
GetHuman-mememeno confirmed the issue is fixed. Hooray!
May 15th, 2019 12:17am
GetHuman-mememeno confirmed the issue is fixed. Hooray!
May 15th, 2019 12:17am

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