My issue is with YOU. I asked for your help with a Hermes delivery which hadn't happene...

GetHuman-kenhawke's customer service issue with GetHuman from October 2019

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The issue in GetHuman-kenhawke's own words
My issue is with YOU. I asked for your help with a Hermes delivery which hadn't happened even though they have had my item in their Southampton depot for * days. I am less than ** miles away in Swanage. In your reply, your first suggestion is that I telephone Hermes. One of the problems with Hermes is that their listed helpline number is not working, which is why I contacted you in the first instance. You have the same infuriating system as Amazon, eBay, Hermes et al. The system is based on offering a list of "Tick-box" solutions, most of which are not appropriate, instead of considering what the customer's specific problem is. Massive fail

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Customer service issue
Reported by GetHuman-kenhawke
Oct 16th, 2019 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 1545 others
0 customers following this

Timeline

GetHuman-kenhawke started working on this issue
Oct 16th, 2019 9:04am

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