GetHuman Customer Service Issues

Today, I tried using GetHuman Phone for the first time. After entering my phone number and clicking "Go," the system didn't respond. For a USPS callback, the estimated wait time was 12 minutes, but I've waited for 20 minutes with no call so far. I recommend two UI enhancements: - A confirmation message upon receiving the call-back request - Updating the UI every minute with the remaining estimated wait time until the call-back is initiated.

Dear GetHuman team, I recently had an experience with customer support and although the website provides good support, I am concerned about the visibility of support issues shared publicly. Please make my message regarding Roblox private and remove it from this link: [redacted]. I hope improvements can be made to the support system. I am curious if Roblox responds to emails and if they consider various types of inquiries for a faster response. I have noticed that general support responses can be slow, especially for urgent issues like errors. I tried to test if Roblox would respond promptly, even with less common topics. I hope they can assist those in need promptly. Concerns like errors preventing gameplay or issues with redeeming codes should be addressed confidentially. Can you please delete my messages sent to Roblox’s customer support, as I only used a test subject to gauge their responsiveness. Thank you for your understanding.

I placed an order for an Android 10-inch 4G-3G tablet for $97, which I never received. The post office initially stated that they couldn't deliver it because I wasn't home. After a couple of attempts visiting the post office, the tablet still hasn't turned up. They contacted me later, and I requested them to resend it to the sender with a $4 fee. I intended to use the tablet for taking notes to manage my daily finances. I kindly ask for a refund since I believe there's a record of my purchase. Also, I received a silver, small t-shirt instead of the white one I ordered, and I returned it but haven't received a refund for the $9. I would appreciate it if you can refund my money promptly so I can continue ordering necessary items from your store. Thank you.

Hello, I would like to request the removal of the following post which includes personal information and my phone number from your system. I believed I was contacting the DMV directly and did not intend to have my name and post on your website. Thank you. --- Hello, I am inquiring about my registration tag, as I paid the fee two and a half months ago. When I try to check online, I receive an error message stating that my request cannot be processed. With a current ** hours wait time on the phone, I am unsure how to get help regarding my registration renewal and how to obtain my new December **** tags. Any assistance on this matter would be greatly appreciated. Best regards, E. C. Car: Nissan Sentra ***** License plate number: HQK**** VIN last four digits: ****

Hello, my name is Geoffrey Matthews, and I am encountering significant issues with Handy, my employer. I have been working diligently for months, but from the start, I noticed unauthorized deductions from my earnings. Despite providing evidence to rectify the situation, Handy mysteriously deletes our correspondences and alters my schedule. Recently, I began taking screenshots as proof, revealing that hundreds of dollars have been wrongfully withheld from me. Despite my efforts to communicate via email with evidence of my punctuality and completed work, Handy remains unresponsive. Additionally, I have evidence from customers supporting my claims, further indicating discrepancies in payment. The lack of a physical address or contact number for the company is making it challenging to address these concerns. This ongoing situation is affecting my ability to provide for my family, leading to financial strain, delayed bill payments, and inadequate meals. I seek assistance as I feel this situation is unjust. Any help or guidance would be greatly appreciated.

Facebook seems to be acting up again lately. I already reached out to the help center about the issue with saving when posting and editing a picture, specifically the blue save box. I managed to get it working earlier today, but then it stopped working again after some time. They mentioned they are addressing the problem, but it's uncertain how long it may take to resolve. My email is [redacted]

I am writing to express my frustration about the banners appearing on Viacom-owned TV channels during the negotiations with DirecTV. As a regular viewer of the Daily Show, I find the banners disruptive as they obscure the content being discussed. I have decided to stop watching the show and have removed it from my DVR due to these interruptions. If Viacom chooses to use banners for negotiation purposes, I suggest placing them at the bottom of the screen like other companies do. This would be less intrusive and more respectful to viewers. I believe these banners may be causing annoyance to other viewers as well, rather than helping Viacom's cause.

After a week, I received a message asking to call a Zillow representative back, but they were not available despite me leaving two messages. Clicking on a link unintentionally caused my account to reset with a Zestimate of $[redacted],[redacted] when it was originally $[redacted],[redacted]. I feel upset. Zillow's email states they do not adjust Zestimates for individual homes. My recent kitchen and bathroom renovations totaled $20,[redacted], affecting my current Zestimate of $[redacted],[redacted]. I only wish for my Zestimate to be corrected back to $[redacted],[redacted]. It's frustrating how Zillow now purchases homes, and my Zestimate dropped by $15,[redacted] to $[redacted],[redacted]. I simply want my account to reflect the correct information. Any advice?

UPS Tracking # 1Z57W07Y[redacted]. UPS has recurring issues with shipper/receiver information accuracy. It is challenging as they solely rely on the 18-digit tracking number to locate packages. It's crucial that they update their system to access shipping details using names, addresses, and phone numbers. When contacting other companies, multiple ways are available to look up accounts unrelated to the account number. It would greatly benefit UPS representatives to have a similar feature. Additionally, providing the original shipper's name when a third-party shipper is involved would prevent confusion for recipients. Despite waiting a week for a package, UPS redirected it to a local UPS store, without my consent, citing a request I never made. The delivery driver claimed an attempt to contact me but left no message or caller ID on May 9th. Packages are routinely left at my apartment building without requiring my presence or signature, as per my instructions. Despite numerous similar cases, UPS management seems unwilling to address these issues, creating frustration for both shippers and receivers like myself.

Hello Soul, I realize that I unknowingly violated your community standards due to my lack of awareness. After carefully reviewing your policies, I now understand them better. I have been a user of Facebook for a decade, and this is the first time I have run into issues with your guidelines. The images I posted were of my child, whom I couldn't resist sharing because of how adorable he looked. My account holds many precious memories, and losing them would be devastating. If you were in my shoes facing this situation, you would understand the emotional distress I am going through. It's disheartening to know that other users have likely committed more severe offenses and still retain active accounts. I am pleading with you for another opportunity, ensuring that I will not repeat the mistake. Please assist me in reclaiming my account, as it holds significant value for me. I appreciate your understanding and compassion in this matter. Thank you. Warm regards, (Initials)

UPS mistakenly delivered my package to a UPS Access Point without my or the shipper's authorization. The tracking number is 1Z57W07Y[redacted]. The UPS Store in Cranford NJ is refusing to redirect the package to my home address. I have requested UPS to return the package to the shipper, NuCare Pharmacy in either NYC or Brooklyn. NuCare utilized a third-party shipper through Amazon. Despite expecting the package on May 9th, the driver did not deliver it, claiming he couldn't reach me. I have no caller ID or voicemail, so his claim is unfounded. Due to not having a car, I cannot reach the UPS Access Point. Even after three UPS employees assured me I would receive the package in Garwood NJ within the next day, I have yet to get it. It's unreliable to depend on UPS employees' promises when UPS Store Franchise owners refuse to cooperate with UPS requests.

GetHuman keeps asking me if I resolved my issue! I no longer want to be contacted or receive any form of communication from GetHuman! Please, please, please remove me from the distribution list and delete my email address from your records! I hereby revoke GetHuman's permission to store any information about me or contact me about anything! Please stop! I already respond to your emails - please DO NOT CONTACT ME - but I get no response to that (I still receive emails)!!!! DO NOT Write!!! Please delete this email address that I provide below!!! I request confirmation that you have deleted my data and I will no longer be contacted by you!!!!! (Except for the final confirmation email) Thank you Derya K.

I have a flight confirmation QIVN*U for a ticket I purchased on May 12 for a flight on June 14. I will be turning 75 on the day of the flight. Unfortunately, I am an elderly individual with low income and multiple medical issues. I had planned to celebrate my birthday with my nephew in CA, my only relative. However, I started feeling ill on the 8th due to my medical conditions such as Lung Fibrosis and Fibromyalgia, among others, and I had to cancel my flight out of concern for my health. I am hoping to receive a refund and can provide proof of my medical situation. I tried to contact customer service through the Get Human Phone line, but after waiting for 9 hours with no response, I had to give up and go to bed. I am still waiting for assistance and have a doctor's appointment tomorrow morning. I urgently need help with my situation but prefer speaking to a live agent rather than a robot. Thank you for your understanding and assistance. God bless you.

I need assistance with cancelling an order I placed with Nectar Sleep on June 11th at 10 p.m. Eastern Time, which I tried to cancel on June 12th at 8 a.m. I spoke with Caleb from customer service, and despite the website stating a 3 to 5 business day processing time, I was told it was too late to cancel. The order is pending with Affirm financing. I want to cancel my Affirm account to prevent Nectar from receiving payment. The order number is [redacted] for Edward A. Fernandez, and the billing information needs to reflect the correct name. Nectar is insisting I have to be present to refuse delivery, even though it has not shipped yet. I need assistance convincing them to cancel the order or stopping the payment to prevent the shipment. Thank you.

I have written repeatedly and received bizarre and unrelated responses that seemed like my messages were not read or understood. I emailed earlier but can't call due to hand injuries. Please ensure that my email to [redacted] will be read and replied to appropriately. The responses received were confusing as I clearly stated what I wanted GetHuman to do, which is to actively read and reply to my messages. I reached out for help, but the responses were even more puzzling, implying that I need to fix the problem, which is actually their responsibility. I am confused about the situation.

Reference: Airline Confirmation QIVN6U. Round trip ticket. Uncertain if return portion is active. Return flight on the 22nd of June. I turn 75 tomorrow and wanted to celebrate my birthday with my nephew in CA, my only caring family. Due to my health issues (Fibromyalgia and Lung Fibrosis), I decided to cancel the flight to avoid getting sick mid-journey. Living in an elderly community, I witness similar situations often, and cancelling felt prudent as my doctors are local, and I have upcoming medical appointments. I aim to get better to visit my nephew and friends across the USA. With a limited income, I bought the ticket on May 12th at a good price. I cancelled on June 8th ahead of the June 13th flight for a potential refund. Despite multiple attempts to contact Spirit and Get Human, I haven't succeeded in reaching an agent for assistance. Request urgent help as I've been waiting for eight days. Contact me at [redacted] or [redacted] to address my concerns promptly. Grateful for your support.

I'm having trouble opening apps due to storage issues. I have already removed everything possible. I only need two apps. Consumer Cellular mentioned they are unable to assist. I am even struggling to access Gmail. My home phone number is [redacted]. Thank you, I am stuck in this situation. Glenda B. I am unable to access my Gmail. Email: [redacted] The number provided is my home phone.

I am reaching out for assistance regarding a situation where I encountered a scam. Regrettably, I fell victim to a scammer who requested three Google gift cards totaling $[redacted].00. Despite their persistence, I did not provide the card numbers. In response, the scammer became aggressive and threatened legal action. I am seeking guidance on how to recover the lost funds. After coming across your website, I am hopeful that you can provide valuable assistance. Thank you for your time and I anticipate your prompt response. - Melanie

I am reaching out regarding an email I sent some time ago regarding the passing of my partner. As my partner was not a LinkedIn member, I kindly asked for your assistance. The content of my letter was quite personal and I have been struggling immensely since losing my partner of 20 years. I am deeply concerned about our privacy and do not wish for details about our experiences with sexual abuse in Egypt to be publicized. I request that any information mentioning us on your website be promptly removed, as it violates privacy laws and divulges intimate details. The lack of discretion on your site has greatly alarmed and upset me, exacerbating my emotional distress to the point of feeling suicidal. Please delete any references related to us to prevent further harm. Thank you for your attention to this matter.

I'm wondering if GetHuman is accessible worldwide, or is it limited to the US or Canada? When I tried using the Free Call button, it only provided +1 as a prefix option, but I need to use +63 based on my country code. I'm looking to contact PayPal's support and bypass the long wait times while also avoiding expensive rates from calling a cell phone to a landline. Can you confirm if your service works globally? Expanding your services worldwide would be fantastic, considering how helpful your idea and product are!