Cannot tell is my request for a call-back is working

GetHuman1835295's customer service issue with GetHuman from December 2018

24 views | 434 similar | 0 following
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The issue in GetHuman1835295's own words
Arrange for a call-back ... I'm using GetHuman Phone for the first time. I entered my phone number, hit "Go" and then nothing happens. **My estimated wait for a callback for USPS was about ** minutes. I've been waiting ** minutes.**Is this normal? If so, I suggest a couple UI improvements:*** Provide a confirmation that the call-back request was received and I can expect a call** Update the UI with the estimated time remaining once per minute until a user gets a call-back
There is no confirmation a GetHuman Phone request was accepted, in-process, or anything.
* Provide a confirmation that the call-back request was received and I can expect a call** Update the UI with the estimated time remaining once per minute until a user gets a call-back
First-time user of GetHuman Phone.
Tried *-* more times to request a call-back. I still cannot tell if I can expect a call-back.**I have also tried waiting for a call-back for twice as long as the estimate I was given.
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GetHuman

GetHuman Phone
Customer service issue
Reported by GetHuman1835295
Dec 26th, 2018 - 3 years ago
Fixed
Seen by 24 customers so far
Similar issue to 434 others
0 customers following this
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Timeline

GetHuman1835295 started working on this issue
Dec 26th, 2018 9:28pm
GetHuman1835295 indicated the issue is not fixed yet.
Dec 26th, 2018 9:38pm

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