When I log into my facebook account it shows someone else's account. What should I do t...

GetHuman-prajesma's customer service issue with GetHuman from September 2018

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The issue in GetHuman-prajesma's own words
need help to recover my account. ... When I log into my facebook account it shows someone else's account. What should I do to recover it? and no longer use the mobile number to receive a reset code password. I tried facebook help center but all the step are nothing. I can't access my account for more than a month. I need anything option to recover it
I want to have a code to reset my password.
I already tried facebook help center but nothing fixes it. when you follow the step, its repeatedly and back to the beginning.
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Customer service issue
Reported by GetHuman-prajesma
Sep 28th, 2018 - 22d ago
I have an issue with GetHuman too
Fixed
Seen by 21 customers so far
Similar issue to 224 others
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Timeline
GetHuman-prajesma started working on this issue
Sep 28th 10:23am
GetHuman-prajesma confirmed the issue is fixed. Hooray!
Sep 29th 12:23pm
GetHuman-prajesma indicated the issue is not fixed yet.
Sep 29th 12:23pm
GetHuman-prajesma indicated the issue is not fixed yet.
Sep 29th 12:24pm
GetHuman-prajesma indicated the issue is not fixed yet.
Oct 1st 3:35am
GetHuman-prajesma indicated the issue is not fixed yet.
Oct 2nd 10:24am
GetHuman-prajesma indicated the issue is not fixed yet.
Oct 2nd 10:26am
GetHuman-prajesma indicated the issue is not fixed yet.
Oct 2nd 10:26am
GetHuman-prajesma indicated the issue is not fixed yet.
Oct 7th 11:57pm
GetHuman-prajesma indicated the issue is not fixed yet.
Oct 7th 11:58pm
GetHuman-prajesma indicated the issue is not fixed yet.
Oct 8th 12:46am