My Facebook account was hacked. Have been trying to change my facebook password all day...

GetHuman923055's customer service issue with GetHuman from July 2018

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The issue in GetHuman923055's own words
My Facebook account was hacked. Have been trying to change my facebook password all day. It keeps telling me that I need to enter a code generator code before I can enter the code number that Facebook emails me to enter a new password. They give instructions on how to get the generator code in order to do this, but you have to be able to access your face book account to do it and I can't log in to get to it. What can I do to fix. this.
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Customer service issue
Reported by GetHuman923055
Jul 27th, 2018 - 10 mons ago
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GetHuman923055 started working on this issue
Jul 27th, 2018 5:44pm
GetHuman923055 indicated the issue is not fixed yet.
Jul 27th, 2018 6:49pm
GetHuman923055 indicated the issue is not fixed yet.
Jul 29th, 2018 1:52am