I just wanted to give a shout-out to Jolene at your help line service desk. I called-in...
GetHuman2459077's customer service issue with Georgia Power from March 2019
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I just wanted to give a shout-out to Jolene at your help line service desk. I called-in earlier today (*********) for a transfer to a new residence during a website outage. She was gracious and informed me that, at the time, she was unable to help due to some backend issues which I totally understand, and let me know that your support phone line was open until *p to help me in my address transfer situation. She suggested I check again in a few hours.**What I did not expect was a phone call from Jolene at around *p, stating that your systems were back up and asking if I still wanted to proceed with my address change, having all my information in front of her. This return phone call was FANTASTIC and completely helped my address-transfer situation in a very short amount of time. I just wanted to give a shout-out to Jolene at your Georgia Power customer care center as she went above and beyond in my experience!
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