Hi, I'm trying to get a letter to senior management at G.M. I have had an issue with oi...

GetHuman-otishutc's Complaint issue with General Motors from March 2021

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The issue in GetHuman-otishutc's own words
Hi, I'm trying to get a letter to senior management at G.M. I have had an issue with oil consumption problem...and asking G.M. to address and fix it for years. I know have * recalls on my vehicle and would like to get everything done at once.**The regional manager or someone blocks this as I've had several dealership say to me: "We'll fix that" just to never call me back as someone has made an "executive decision" who isn't an executive.**The car has been diagnosed with the oil consumption problem at the dealership at ***,***, however was burning oil way before then and have had the vehicle in for several service problems and never once did anyone say to me that this engine has problems and what to watch out for as after about **,*** it started using oil.*The vehicle now has ***,*** miles, but I want the rings replaced or the motor replaced. I've owned this car since **** and purchased it new. I also have documentations from oil change places that the car was low on oil between changes but didn't realize this engine used oil as such. (They did...they had seen it before).**I have a letter addressed to Mary Barra as I want someone to address this issue. I have owned ** G.M. vehicles and within the last * years have purchased or leased * new vehicles. I've shoed my loyalty...now I want G.M. to replace those rings and rectify the issue or replace the engine.**I've also had numerous issues and problem with the vehicle, the workmanship (G.M. Bell*Wasick Caro, Mi) and this warrants this to be looked into. G.M. has had every opportunity to make this right, but again some regional manager put the "Squash" on it...and I'm opening up the "Squash" again. Better Business Bureau, State of Michigan-doesn't matter, I want the engine work done or replaced as everyone else who had the oil consumption problem.**The last * of the vin is D*******. My cell is ***-***-**** Happy to drop the vehicle off at a local dealership next week. And this is was diagnosed years ago at Garber Buick. The vehicle now has ***,*** miles however I couldn't sell it, trade it in (I choose not to sell it or to do to someone what G.M. did to me) so I kept it.

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General Motors

Complaint issue
Reported by GetHuman-otishutc
Mar 19th, 2021 - 2 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 343 others
0 customers following this

Timeline

GetHuman-otishutc started working on this issue
Mar 19th 6:52pm
GetHuman-otishutc indicated the issue is not fixed yet.
Mar 20th 3:12am
GetHuman-otishutc indicated the issue is not fixed yet.
Mar 20th 3:18am