To whom it my concern:*I am Giezelle Alexis. I respectfully submit this letter to UPPE...

GetHuman5481163's Complaint issue with General Motors from November 2020

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The issue in GetHuman5481163's own words
To whom it my concern:*I am Giezelle Alexis. I respectfully submit this letter to UPPER MANAGEMENT. I purchased a vehicle from you all, and at the time of needing a more reliable and safer vehicle ONLY a year ago, I believed that I was purchasing a vehicle from a reputable company. That is not the case and since the start of these ongoing problems. I have really had no consistent help or compassion with my problems with this **** Chevy Equinox.* I reported and issue with the door and getting stuck in the car, I reported the car was skipping and dragging, I even reported the vehicle's horn sounding like it was struggling to blow.* After I went to my sales Manager Chad Morgan I realized this man was only kind during the sale. He repeatedly ran me off. told me on the phone he would help me and get back with me and he never did. I never signed for an "As Is Purchase," so I don't understanding being dismissed by your staff.* I have spoken with several sales managers standing in Banner's lobby in tears because I really hate that I have been blown off. Chad has even told me, "the car issues I am having have nothing to do with sales," I need to go to repair." If you all can review my account you will see all of my complaints eventually costed me several hundreds of dollars on a car with only **k miles on it. Had I known purchasing this car would become an issue of abandonment by your staff I would have reconsidered my purchase, because when we had a hurricane threat recently I was told to pick up my car and it wasn't even ready because I had a loaner Banner wanted their car back before the hurricane. I then brought the car back for the same horn replacement issue and again which all together made THREE trips to banner for my horn issue which was the horn continuously sounds like it is struggling to blow or going out. I also was told once by your sales person "I don't know who you had working on this car but this induction service is needed, a brake flush is needed, and all kinds of other stuff allegedly I am supposed to be responsible for. Of course I came out of pocket for the horn issue again including a battery cable replacement which I feel I have paid for more than once. I have never received a discount other than a TRANSMISSION FLUSH which initially I was supposed to pay for and increase my repair ticket to well over $***. I was promised discount on my next service by Mr. Bordelon who eventually got involved and he promised me a $** service discount for next time which is a slap in the face when I feel as though my vehicle has never been repair at all, I never got that discount. Not even a Manager can go out of the way to make sure everything is right. Not even a courtesy call. **No one has gone out of their way to make me whole with this LEMON that I was sold and everyone is so nice on the phone but when I come to Banner I feel more embarrassed than anything. No mechanic has touched this car but Banner. I don't appreciate the suggestion of otherwise when I just recently purchased this vehicle a year ago and no one cares to swap this thing out for something that is not a hazard. After all, my toddler and myself did get locked in the car at the take out restaurant and when I pulled right back into repair to report thiswas still happenings, I was sent away because there was no loaner that I know I had just dropped off and put a full tank of gas in. Upon pulling into the repair bay at Banner, Yes, we got stuck in the car.* I say all this to say, All the frustration, time, and money I have shelled out on this so called "more reliable" vehicle has gone to the trash because, The horn that I have paid for more than once is again barely blowing*sounding like it's covered* going out* it just makes a faint sound like it is struggling to blow.*Do I have to keep paying for something that is supposed to be fixed? No one believes that something is wrong with this car? Isn't it possible that something is defective? **What have I already paid for? I would like to request a full refund on my repair costs that can be applied to another vehicle that is more reliable. I feel this should have been offered to me instead of dismissing me and taking my money, instead I continuously have to pay for some kind of repair and told that I have all kind of maintenance I need to do to this car. I can't believe that no one sees all of these car problems are from this vehicle sitting up on the lot with zero maintenance done on it which was not obvious at the time of sign up. *Why is the staff so rude after this purchase especially Chad? Why am I being sold a vehicle that has some kind of defect and no one cares?** How can your corporate office make this right? I am riding around with a toddler and driving ** miles to work in a vehicle that is apparently not safe. Can you all PLEASE exchange this vehicle for one that you all will stand behind a lot more firmer? Can I be made whole please. I thought I would email you all because I just don't feel like dealing with your staff again that has actually made me uncomfortable about getting my car repaired and I don't feel like that have gone above and beyond to make customer service a serious matter. Initially they said nothing was wrong then I go back and they said it was the horns, then I go back it's the battery cable. This is all a bunch mess and a very stressful situation for me. I suffer with anxiety and all these electrical problems are making me really nervous and uneasy.* I would like to put my previous repair amounts and my UHAUL Corporate I.D. To get a better and safer vehicle that you all will stand behind. *Than you all for our time in this matter and I just hope and pray this does not go on deaf ears.*Giezelle

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General Motors

Complaint issue
Reported by GetHuman5481163
Nov 21st, 2020 - 2 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 362 others
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GetHuman5481163 started working on this issue
Nov 21st, 2020 12:09am