My name is Adam Watson, my wife Miranda Woodruff and I purchased a new Silverado late M...

GetHuman-adam_n_w's Returns issue with General Motors from September 2020

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The issue in GetHuman-adam_n_w's own words
My name is Adam Watson, my wife Miranda Woodruff and I purchased a new Silverado late March **** or early April ****. We loved the look of the truck and the comfortable ride. We started having issues with the transmission locking in *st gear. At one point the truck shifted to *st gear at ** mph, that was not a good time we only had less than *k miles on it. It spent **% of the time we owned in in the shop and they could never figure out what was wrong. Auto-Nation was our dealership and they were good enough to purchase back the truck at cost and get us an identical truck. Now this second truck that we purchased * weeks or so ago has been in the shop * times now for the same issue. We have trailer brakes on it and they are not working. They (Chevrolet of West in West Texas) have attempted to fix it twice to no avail. We are now on the third time in the shop for brakes. Brakes are considered safety. Besides the safety factor we did not purchase a truck to sit in the driveway or in a shop. We purchased it to go camping. Right now we are not able to do that due to the major issues we are having. This is the second **** Silverado that has had MAJOR safety issues. We just want a truck that is sound, that will get us from our house to wherever we want to go with out issues. I am asking GM to buy back this truck at full cost. We are willing to give GM * more time. We would need assistance with the down payment since we have done it twice now. We are not wanting a free truck, we work for what we have, but I do not want a vehicle that I cannot drive. We have a Jeep **** with ***k miles on it and has only been in the shop one time. That is what we want from GM. Is there something GM can help us with. Please?

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General Motors

Returns issue
Reported by GetHuman-adam_n_w
Sep 25th, 2020 - 2 years ago
Not resolved
Seen by 37 customers so far
Similar issue to 328 others
0 customers following this
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GetHuman-adam_n_w started working on this issue
Sep 25th, 2020 3:38pm

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