I am a lifelong GM customer. I've purchased a brand new **** Chevrolet Malibu LTZ in J...

GetHuman-sabihab's customer service issue with General Motors (GM) from December 2018

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I am a lifelong GM customer. I've purchased a brand new **** Chevrolet Malibu LTZ in July **** and another brand new **** Chevrolet Traverse LT AWD in November ****. Prior to those vehicles, my family and I have owned several Chevrolet and Oldsmobile vehicles in the past ** years of our vehicle purchase history.**My Brother currently owns a **** Chevy Caprice Classic (collectible) and I still own a **** Oldsmobile Ninety-Eight Regency Brougham.**I also use a GM MasterCard since **** so that I can have benefits towards owning exclusively GM vehicles.**Recently, my **** Chevy Malibu LTZ transmission gave-out all of a sudden with only about ** thousand miles on it. It wouldn't go in reverse and*or shift into *rd gear. I have performed almost all service*maintenance*repairs at Bill Stasek Chevrolet dealership in Wheeling, IL., where I purchased the vehicle ** years ago.**I called our local Chevrolet Dealership with the problem. They looked-up the vehicle and stated that the car was out of warranty, but that there was a Special Coverage ***** that extended the coverage to ** years****,*** miles on the vehicle for specific transmission issues with **** Chevy Malibu models. But, even that ended May **** and they advised me to bring the vehicle in for diagnosis. It is currently at Grossinger Chevy-Cadillac Dealership in Chicago, IL.**In the mean time, I telephoned GM Customer Service (that got routed to the Philippines) the same day and they stated that they will reach-out to a Sr. Advisor in the United States of America to investigate the case.**The following week Dreana, a Sr. Advisor in the Chevrolet Customer Assistance division reached-out. After providing her the details, she stated she will investigate the matter and reach-out to a Service Manager at Grossinger Chevy-Cadillac Dealership in Chicago, IL.**After a couple of weeks passed by, she finally called back and stated that Grossinger Chevy-Cadillac Dealership in Chicago, IL. has no customer assistance available and GM also is not able to provide any assistance and that the full repair costs will be my responsibility.**I explained to her that GM never made me aware of issues with the transmission on these particular **** Chevy Malibu models, nor was I made aware by any GM dealership(s) over the years that I had my vehicle serviced at their facility. After explaining and requesting GM provide assistance on these matter due to specific circumstances surrounding my vehicle, she still stated that GM cannot to anything further to provide any assistance, but did thank me for years of loyalty GM.**After this conversation went nowhere, I requested another department or person's contact. She stated that that she is the Sr. Adviser on the case and that is GM's final decision. After explaining that this cannot be GM's final decision in this manner after decades of GM loyalty by not only me but my family as well, she stated she'll have her Supervisor contact me. No Supervisor has spoken to me yet.**I also attempted an on-line chat with GM that went nowhere because they looked-up my profile and stated that a Sr. Adviser is handling this case, even after explaining that the Sr. Adviser has not resolved the issue and pretty much finalized this decision.**My purpose is not to ask GM for a hand-out, even after the standard *-year****,*** miles warranty has expired on my vehicle. My specific issue here is GM was aware of transmission issues with this particular **** Chevy Malibu models. The ****R wave-plate was faulty. Yet they never made me aware of it. And now that my vehicle with barely about ** thousand miles on it (well below the mileage under * -year****,*** miles PowerTrain Warranty and much less under the Special Coverage ***** **-Years****,*** miles Warranty) has a failed transmission, they are not willing to back their product and provide any assistance, based on a technicality.**I am extremely upset at GM's treatment to me. I have been a lifetime loyal customer to them and my family, starting from my Father (he passed away last year Kuly ****) who purchased his first **** Chevy Caprice Classic more than ** years ago, has been a loyal GM customer as well.**I'd like GM to resolve this problem in good-faith to their loyal customers because I have been a lifelong loyal customer to them. If they fail to do this or are not willing to address my concerns, my confidence in GM will be shattered. Going forward, I will unfortunately have to switch my business to other U.S. Automobile manufactures like Ford or Chrysler, if not considering leaving the U.S. Automobile market totally and go to foreign Automobile manufacturers like Honda, Toyota, or Nissan.
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General Motors (GM)

Customer service issue
Reported by GetHuman-sabihab
Dec 7th, 2018 - 6 mons ago
I have an issue with General Motors (GM) too
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GetHuman-sabihab started working on this issue
Dec 7th, 2018 11:57pm