I recently bought a **** Chevy Equinox at my local dealership. I have owned the car * m...

GetHuman-lacyjade's customer service issue with General Motors (GM) from October 2018

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The issue in GetHuman-lacyjade's own words
I recently bought a **** Chevy Equinox at my local dealership. I have owned the car * months and had it back to the dealer **-** times. It all started when the clock would not stay set. It kept losing time no matter how many times you reset it, it would always lose time. I then took it to the dealer where they updated the software. (Trip *) this did not fix the issue (trip *) I took the car a second time where they extracted the software and reinstalled it. This again did not fix my issue (Trip *) I take my car again this time they tell me to keep my car that they are going to have to order me a new radio and replace it. (Trip *) Take the car to have the radio replaced they did not have the radio early that morning like they where supposed to so they where hoping it would be there soon. I them go to pick my car up and they have not had enough time to install it and reprogram it so I needed to take my car for the night and bring it back in the morning. (Trip *) I take the car back the next morning for them to install and program the new radio I pick my car up that afternoon I get in it and leave and it has static in every station that I play. I am HIGHLY DISAPPOINTED I then give it a few days hoping that it was just a bad day and that it would line itself out and I would not have anymore issues. (Trip *) I take it back to the dealer, the techs tell me that they are not showing any codes and do not hear the static) (Trip *) take the car again for the static issue and the techs ride down the road with me and hear the problem they check to make sure everything is grounded properly. (Trip *) same issue except for now they have figured out that it is not getting any signal through the antenna base. They keep my car for * whole week and replace the antenna. (Trip *) pick my car up after a whole week and the tire pressure sensor is on, mind you the sensor was not on when I dropped the car off, they then proceed to tell me that the sensor is bad and needs to be replaced I am literally dumbfounded at this point that they have had my car a whole week and did not replace the sensor knowing that it was not working correctly so I then ask the techs if they are going to keep it another day and fix it the next day, they tell me NO that I will have to drive it home and bring it back the next day to have the sensor replaced. (Trip **) I get the sensor replaced however they still did not fix the static in my radio so they have decided they are going to keep it another whole week (*weeks with out my care give and take a couple hours a couple afternoons) I get a call they are going to order another replacement radio. After a week and a *nd replacement radio I still have STATIC in my radio STILL at this point I am being told that they really do not know what else to do. *(TRIP **) I have finally decided that I am going to try out another dealer and see if they can not do something different. So I schedule an appointment with Tarr, Tarr keeps my car a week (mind you this was a pick up on Friday and drop it off at Tarr on Monday) so I am now looking at * weeks I haven't really had my car. I get it back yesterday with the news of "We know that the car has interference in the radio but we don't know how to fix it" ARE YOU SERIOUS. My car is under ORIGINAL factory WARRENTY and I want my car fixed or General Motors can give me my money back. It's absolutely ridiculous that I have had to deal with this. I AM NOT HAPPY AT ALL.

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General Motors (GM)

Customer service issue
Reported by GetHuman-lacyjade
Oct 16th, 2018 - 4 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 429 others
0 customers following this


GetHuman-lacyjade started working on this issue
Oct 16th, 2018 1:51pm

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