I have multiple Intermittent Loss of picture and sound on my QLED **" model QN**Q*FAMF...

GetHuman5309821's customer service issue with Geek Squad from September 2020

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The issue in GetHuman5309821's own words
I have multiple Intermittent Loss of picture and sound on my QLED **" model QN**Q*FAMF, s*n **DW*CZJC****. I purchased the set from the Covington Best Buy coming-upon * years this Christmas.**On occasion, the TV displays a message about a power loss, it eventual it returns the picture and sound. **Additionally, after powering down for the night I LOSE my SOURCE (typically SPECTRUM) and I will need to setup same to get my Source back. This if of course frustrating and time consuming.**Do I have a hardware issue ? Does the 'ONE CONNECT' box have an issue with power ?**I paid for a Extended *-year warranty on the set. I would prefer a home visit to examine the issues and make needed warranty repairs. Regards * Jim Lynch**JIM (JAMES) LYNCH. *** East **th Avenue Covington LA *** *** ****

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Geek Squad

Customer service issue
Reported by GetHuman5309821
Sep 28th, 2020 - 2 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 1654 others
0 customers following this

Timeline

GetHuman5309821 started working on this issue
Sep 28th, 2020 8:50pm

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