I have a Microsoft Surface Book * that I am trying to connect to two external monitors...
GetHuman5263426's customer service issue with Geek Squad from September 2020
Help with my Geek Squad issue
The issue in GetHuman5263426's own words
I have a Microsoft Surface Book * that I am trying to connect to two external monitors - have been to Best Buy twice and on the phone with tech support for hours over several days and can't see more than * monitor (and then only if I plug directly into the laptop and not thru the docking station). I now have purchased a MS docking station and have plugged in both monitors by HDMI to USB-C in the docking station and then cannot see either monitor.
GetHuman5263426 did not yet indicate what Geek Squad should do to make this right.
I have an issue with Geek Squad too
How GetHuman5263426 fixed the problem
We are waiting for GetHuman5263426 to fix the problem and share the solution with the rest of us customers.
Please help with my Geek Squad issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
GetHuman5263426 confirmed the issue is fixed. Hooray!
Sep 15th, 2020 1:04am
The Free, Easy Way to Move Services
Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!