I have a Microsoft Surface Book * that I am trying to connect to two external monitors...

GetHuman5263426's customer service issue with Geek Squad from September 2020

Help with my Geek Squad issue
The issue in GetHuman5263426's own words
I have a Microsoft Surface Book * that I am trying to connect to two external monitors - have been to Best Buy twice and on the phone with tech support for hours over several days and can't see more than * monitor (and then only if I plug directly into the laptop and not thru the docking station). I now have purchased a MS docking station and have plugged in both monitors by HDMI to USB-C in the docking station and then cannot see either monitor.

GetHuman5263426 did not yet indicate what Geek Squad should do to make this right.

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Geek Squad

Customer service issue
Reported by GetHuman5263426
Sep 14th, 2020 - 5 months ago
Fixed
Seen by 3 customers so far
Similar issue to 1561 others
0 customers following this
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Timeline

GetHuman5263426 started working on this issue
Sep 14th, 2020 8:40pm
GetHuman5263426 confirmed the issue is fixed. Hooray!
Sep 15th, 2020 1:04am

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