Washer*I called and have a tech out today. My problem is when I called I told the lady...

GetHuman-mpeelman's customer service issue with Geek Squad from January 2019

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The issue in GetHuman-mpeelman's own words
Washer*I called and have a tech out today. My problem is when I called I told the lady what codes were coming up and what was wrong so the part could be ordered. It wasn’t so the tech comes out and says the same thing I already told them. Would it not have made sense to just have the part already ordered so I could have my washer back. Going on three weeks with no washer, I’m not happy about this. The first time the same part broke they ordered it so it would be here when the tech came. WHY WAS THIS NOT DONE AGAIN?
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Geek Squad

Customer service issue
Reported by GetHuman-mpeelman
Jan 23rd, 2019 - 3 mons ago
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Jan 23rd 11:35pm