Just need too know how I can remove a old account(screenname) and intall a new account...

GetHuman-edmesis's customer service issue with Geek Squad from November 2018

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The issue in GetHuman-edmesis's own words
Just need too know how I can remove a old account(screenname) and intall a new account(screenname)? plus having problems installing browsers?
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Geek Squad

Customer service issue
Reported by GetHuman-edmesis
Nov 15th, 2018 - a mon ago
I have an issue with Geek Squad too
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Seen by 1 customer so far
Similar issue to 445 others
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GetHuman-edmesis started working on this issue
Nov 15th 10:38pm