Our TV remote is not reading the wireless infrared that was installed by Geek Squad. Co...
GetHuman873781's customer service issue with Geek Squad from July 2018
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The issue in GetHuman873781's own words
Our TV remote is not reading the wireless infrared that was installed by Geek Squad. Cody came out Monday and advised us to call Charter. We did and we received a new box. The original problem of not being able to record is solved. However, now we cannot use our remote without our cabinet being open....before we were able to do that.
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