I ordered and paid for a product that is listed in stock. After paying for it, gearbest says it is not in stock, and refuses to correct their false and misleading error.

GetHuman-dr_jackc's customer service issue with GearBest from August 2019

Help with my GearBest issue
The issue in GetHuman-dr_jackc's own words
Trying to speak with someone to negotiate a solution. No one is available. ... I have a long-standing issue with gearbest. Since they have no phone number, the best anyone can do is an automated system that only addresses * issues. I am having this company investigated (for the benefit of the public at large). If you ask for a team leader, supervisor, or manager....you won't get one. The only responsesolution are: sorry, kindly wait, sorry again, you are right but......ad nauseum. Although they boast a high level of customer satisfaction, the opposite is true (just read the ratings reports).
This item is paid for guaranteed delivery, and I paid for timed delivery. Gearbest ignores me repeatedly.
I want Gearbest to contact me, or accept my many attempts to contact them. I want them to find me my item, and expedite shipping (at Gearbest expense), and apologize for false advertising, misleading advertising, broken corporate responsibility, and correct the situation.
I received an ad from them, while shopping on Amazon, boasting about how great their customer service is, so I thought I would try them. Buyer Beware...AVOID GEARBEST!!!
I called gearbest chat line ** times, I spoke with ** different representatives, and tried pre-order, post-order channels, and service ticket channels. Nothing has worked! !!
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GearBest

Musical instrument. Their representatives will do nothing to resolve the issue. No phone number. No one responds to my service ticket, even after * days of pleading.
Customer service issue
Reported by GetHuman-dr_jackc
Aug 25th, 2019 - 2 years ago
Fixed
Seen by 15 customers so far
Similar issue to 753 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-dr_jackc started working on this issue
Aug 25th, 2019 8:28pm
GetHuman-dr_jackc indicated the issue is not fixed yet.
Aug 26th, 2019 12:46am
GetHuman-dr_jackc indicated the issue is not fixed yet.
Aug 26th, 2019 12:47am
GetHuman-dr_jackc shared this issue with others over email
Aug 26th, 2019 12:48am
GetHuman-dr_jackc indicated the issue is not fixed yet.
Aug 26th, 2019 12:53am
GetHuman-dr_jackc indicated the issue is not fixed yet.
Aug 26th, 2019 12:53am
GetHuman-dr_jackc indicated the issue is not fixed yet.
Aug 26th, 2019 1:06am
GetHuman-dr_jackc indicated the issue is not fixed yet.
Aug 28th, 2019 8:44pm
GetHuman-dr_jackc indicated the issue is not fixed yet.
Aug 28th, 2019 8:44pm
GetHuman-dr_jackc indicated the issue is not fixed yet.
Aug 28th, 2019 8:45pm
GetHuman-dr_jackc indicated the issue is not fixed yet.
Aug 28th, 2019 8:46pm
GetHuman-dr_jackc confirmed the issue is fixed. Hooray!
Aug 28th, 2019 8:46pm

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