GearBest Customer Service

Contact GearBest & solve common issues

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about GearBest. Below you will also find the phone and non-phone-based contact information we've gathered.
As for contacting GearBest, you cannot have a live phone conversation with a customer service agent. Instead, you need to look through help articles on their website to see if any match your problem. You eventually may be able to submit a form describing your problem and later get an email from a customer care team member.

GearBest: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for GearBest.
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Click below to show 1 more questions, answers, and complete guides to common GearBest customer support problems.

Contacting GearBest customer support

Below you can compare and contrast the 3 ways to contact GearBest by looking at which ones are the fastest and which ones other customers recommend the most for solving GearBest customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact GearBest across the following channels: Email, Chat, Web.

Phone number / contactWaitVotes
support@gearbest.com
Customer Service
< 10 hrs246
Live Chat at gearbest.com
Customer Service
10 mins298
Online Help at gearbest.com
Contact Us
< 7 hrs96

Recent reasons customers contacted GearBest:

Haven’t received my order
I am not receiving any tracking information from your website. It will not validate my...
We wait for a handy . We buy it for more than * weeks **P*************U * *Can you help me?
I made an online order that doesn't show up on my gearbest account and I wanted to trac...
I need to have the shipping information of my order* ********************
I order an android box it was shipped but has not reach me. I tracked the package only...
non riesco ad acquistare tablet alldocube t*** schermo *.*
non riesco ad acquistare alldocube t*** schermo *.*
il mio pacco non * ancora arrivato*traking UD*********NL
I haven’t been able to contact the sender. I don’t know when to expect my order to be d...
no matter what i do i can't register on your site and i found a pair of mid high snow...
Two days ago I purchased a Xiaomi *T Pro and have just discovered that the price has dr...
Order a watch two weeks ago see that you process through my account but yet to see a tr...
I have been trying to find the tracking number for my order. I made a purchase on your...
I ordered the wrong item and want to return it. I'm trying to open a ticket in support...

Help me with my issue

Does GetHuman work with GearBest?

GetHuman does not work with GearBest's customer support operations, directly or in any other way. GetHuman has no partnership or relation to GearBest at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check GearBest's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting GearBest at a Glance

GearBest has no phone number
GearBest has 1 chat option
GearBest has 1 customer emailBEST
GearBest has 1 help forum
GearBest has no twitter handle
GearBest has no facebook page
Contact information overview

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