I had an issue (the aux cord and headphone feature was not working) with my Vernee Mars...

GetHuman-sarinad's customer service issue with GearBest from August 2018

Help with my GearBest issue
The issue in GetHuman-sarinad's own words
I had an issue (the aux cord and headphone feature was not working) with my Vernee Mars Pro *G Phablet. I submitted an RMA ticket and at first I just wanted a solution to the problem but their suggestion on how to fix the issue is something that I've already tried(it didn't work) so I closed the ticket, and have tried multiple times to submit a new ticket for the same item so that I could get a refund instead of an exchange. The website keeps saying that I have already submitted an RMA ticket. It states in their warranty and return policy that I can submit a new ticket, though customer service will deal with each ticket one at a time. I just want to return the item. I don't know if they want me to send it to a different address or if I can safely return it to the return address on the box. But I need to make sure GearBest knows I'm returning it so I get my money back.
GetHuman-sarinad did not yet indicate what GearBest should do to make this right.
I have an issue with GearBest too
How GetHuman-sarinad fixed the problem
I emailed *****@***.com directly. I got a unique ticket and a return address(that i wanted) in about a couple days. Since GetHuman asks you to go into detail about your issue i copied and pasted what I posted here and sent it to gearbest in the email(make sure your subject is straight to the point like ex. "Return issue *insert order number*"
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GearBest

Customer service issue
Reported by GetHuman-sarinad
Aug 14th, 2018 - a yr ago
I have an issue with GearBest too
Fixed
GetHuman-sarinad shared how to fix
Seen by 5 customers so far
Similar issue to 49 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman-sarinad started working on this issue
Aug 14th, 2018 5:25pm
GetHuman-sarinad confirmed the issue is fixed. Hooray!
Aug 16th, 2018 5:08am
GetHuman-sarinad confirmed the issue is fixed. Hooray!
Aug 18th, 2018 2:51am