A Garmin watch was supposed to arrive today but hasn't arrived. The tracking hasn't bee...

GetHuman-mytimeca's customer service issue with Garmin from April 2020

Help with my Garmin issue
The issue in GetHuman-mytimeca's own words
A Garmin watch was supposed to arrive today but hasn't arrived. The tracking hasn't been updated since April **th. It was shipped by DHL and is supposedly at USPS since I have a tracking number from them.

GetHuman-mytimeca did not yet indicate what Garmin should do to make this right.

How GetHuman-mytimeca fixed the problem
I called Garmin twice and choose the option to have them call me back. The first time it said the waiting time was *-* minutes. I waited a half hour because they never called. So I called again. The second time the wait time was **-** minutes. They never called back. *I called DHL and they said USPS had it. Called USPS and they said DHL still had it. It was delivered today (* day after the day they said it would be delivered) by USPS.
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Garmin

Customer service issue
Reported by GetHuman-mytimeca
Apr 17th, 2020 - 6 months ago
Fixed
GetHuman-mytimeca shared how to fix
Seen by 7 customers so far
Similar issue to 1347 others
0 customers following this
Items needed
Garmin Type
Name of Account Holder
Phone Number
Email on Account
Home or Billing Address
Warranty Number

Timeline

GetHuman-mytimeca started working on this issue
Apr 17th 4:49pm
GetHuman-mytimeca confirmed the issue is fixed. Hooray!
Apr 18th 8:48pm