Oops! I just lost my letter to you. I will start over again. I was trying to update...

GetHuman-janonshi's customer service issue with Garmin from March 2019

Help with my Garmin issue
The issue in GetHuman-janonshi's own words
Oops! I just lost my letter to you. I will start over again. I was trying to update my maps on my GPS. A message came up that the installation failed. A tech screen came up and I could talk online to her. At one point she said she needed to get another technician to continue helping me. She needed my telephone number and I gave it to her. He called me and then started to help me. He was able to get onto my screen and I became very skeptical. Is this normal?
GetHuman-janonshi did not yet indicate what Garmin should do to make this right.
I have an issue with Garmin too
How GetHuman-janonshi fixed the problem
I noticed an icon on my old computer: Garmin Express. I was so sceptical of that tech taking over my computer on ”gethuman”. I tryed Garmin Express. It worked great.
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Garmin

Customer service issue
Reported by GetHuman-janonshi
Mar 28th, 2019 - a mon ago
I have an issue with Garmin too
Fixed
Seen by 11 customers so far
Similar issue to 3292 others
0 customers following this
Items needed
Garmin Type
Name of Account Holder
Phone Number
Email on Account
Home or Billing Address
Warranty Number
Timeline
GetHuman-janonshi started working on this issue
Mar 28th 5:50pm
GetHuman-janonshi confirmed the issue is fixed. Hooray!
Mar 30th 5:35pm