I have been buying your dog E collars for years now and have absolutely loved them for...

GetHuman2601864's customer service issue with Garmin from March 2019

11 views | 3264 similar | 0 following
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The issue in GetHuman2601864's own words
I have been buying your dog E collars for years now and have absolutely loved them for my two big boys! I always recommend and tell people not to buy any other brand because Garmin is the most durable and best well spent money for dog gear. I know when I buy Garmin that I always get excellent customer service and a safe feeling when I am buying your products. Right now I am a full time employee and have recently moved in with my boyfriend (no fenced in yard for my doberman and G Shepard) to save money as I am not working too much with school. I wanted to be able to get the best deal I could for my money but also while buying the Garmin brand. I went onto EBay to buy the Garmin Inbounds collar and device. It was for $***.** and I nthe item description is talks about both products and the picture of what is for sell is both items together... I bought it immediately! I was so excited that I would be able to have a portable invisible fence for my dogs and not have to watch them in this awful Midwest weather. A couple days go by and I still don’t have any tracking info nor has it been shipped... I contact them to change the address as well as the tracking number. They asked me if I was aware that it was just the collar, I said no as the description and the picture is the combo... I have been waiting a few days for a package that would never be coming nor that would be right because they are misleading the customers. I did not like how it seemed to be an issue already that they would have to ask me. When I said I would be contacting Garmin they automatically changed their picture. I do have a picture of the original post*description. I felt that this “authorized dealer” (as it says on EBay) really put a bad input on you guys for me. I am happy to send you the screenshots of the oringal post and of course my boys wearing your gear. **I hope we can make this right and hopefully they don’t do this to anyone else. Looking forward to hearing back from you!**Thanks,**Domenica Valenti

GetHuman2601864 did not yet indicate what Garmin should do to make this right.

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Garmin

Customer service issue
Reported by GetHuman2601864
Mar 27th, 2019 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 3264 others
0 customers following this
Items needed
Garmin Type
Name of Account Holder
Phone Number
Email on Account
Home or Billing Address
Warranty Number

Timeline

GetHuman2601864 started working on this issue
Mar 27th, 2019 4:12am

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