My new Garmin (Vivo active * music) went flat today, all stats on the watch reset to ze...

GetHuman1687328's customer service issue with Garmin from December 2018

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The issue in GetHuman1687328's own words
My new Garmin (Vivo active * music) went flat today, all stats on the watch reset to zero even after connecting to both Garmin Express and Garmin connect. Online displays show **, *** steps(which is what I did prior to it going flat) and despite doing more steps throughout the rest of the day after changing it these stats do not change. This applied to all stats not just steps. This should not happen, other watches that I have had did not have this issue.
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Customer service issue
Reported by GetHuman1687328
Dec 4th, 2018 - a mon ago
I have an issue with Garmin too
Not resolved
Seen by 2 customers so far
Similar issue to 1718 others
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GetHuman1687328 started working on this issue
Dec 4th, 2018 3:13pm