My Garmin **** recorded a Strava PR of *:** but when synced with Garmin Connect and Str...

GetHuman1045684's customer service issue with Garmin from August 2018

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The issue in GetHuman1045684's own words
My Garmin **** recorded a Strava PR of *:** but when synced with Garmin Connect and Strava it showed an *:** (slower than the person that I rode with an finished in front of). My Connect account is using Strava segments and I've ridden this route over *** times. I tried saving out the file and manually loading to no avail. Something appears wrong with average moving speed and max speed as well. Can you assist?**https:**www.strava.com*activities************https:**connect.garmin.com*modern*activity***********
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Garmin

Customer service issue
Reported by GetHuman1045684
Aug 28th, 2018 - 3 mons ago
I have an issue with Garmin too
Fixed
Seen by 4 customers so far
Similar issue to 783 others
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Timeline
GetHuman1045684 started working on this issue
Aug 28th 10:46am
GetHuman1045684 indicated the issue is not fixed yet.
Aug 29th 9:02am
GetHuman1045684 indicated the issue is not fixed yet.
Aug 29th 11:52pm