My Vivofit * is not counting my steps anymore. It blanks out the screen often. I change...

GetHuman1043751's customer service issue with Garmin from August 2018

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The issue in GetHuman1043751's own words
My Vivofit * is not counting my steps anymore. It blanks out the screen often. I changed the batteries in July. Occasionally it counts the steps but most of the time not at all and the screen goes black usually when I'm not wearing it but that didn't used to be the case. This needs to be fixed so that I can participate in my Works wellness program. I've only had this watch and step counter for * years.
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Garmin

Customer service issue
Reported by GetHuman1043751
Aug 27th, 2018 - 4 mons ago
I have an issue with Garmin too
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Seen by 2 customers so far
Similar issue to 778 others
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Timeline
GetHuman1043751 started working on this issue
Aug 27th 9:13pm