Set up my V*vosmart couldn’t get past the charging. Outside the visual battery charging...

GetHuman614726's customer service issue with Garmin from April 2018

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The issue and preferred resolution, in GetHuman614726's own words:
Set up my V*vosmart couldn’t get past the charging. Outside the visual battery charging display I could get the tracker to do anything’. I tried to pair my iPhone recognized the V*vosmart but the tracker did not display a pairing number. This is the second watch I have received this week. Last one did the same thing. Is there a problems with this product.? Reviews seem to indicate there is!
I trust that Garmin will make this right and come up with a resolution that is fair.
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Garmin

V*vosmart
Customer service issue
Reported by GetHuman614726
Apr 20th, 2018 - 3 mons ago
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Seen by 2 customers so far
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Timeline
GetHuman614726 started working on this issue
Apr 20th 4:07pm