I am trying to figure out how to correct your records. **On ******* at *:** a.m. I re...

GetHuman-tindallf's Returns issue with Garden Ridge from November 2019

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The issue in GetHuman-tindallf's own words
I am trying to figure out how to correct your records. **On ******* at *:** a.m. I returned two $*.** plate stands, without (the correct) receipt, as I wasn’t interested in returning home to find the receipt* at **:** a.m. I used the transaction gift card to purchase a $*.** lazy Susan (i.e., I paid more than the tendered gift card). I would hardly consider this to be an excessive return.**That single return transaction is still haunting me. I purchased two framed items on ******* for our house in Colorado* unfortunately it wasn’t until last week that I was able to travel back up there. Once I took the framed items to our second home, I realized they would clash with the more rustic d*cor. I made a $**.** purchase on October **, ****. I had hoped to return the two framed items, for which I had the receipt, and apply the return to that purchase. Notwithstanding the receipt, because they were outside the return time frame, the return was deemed “non receipted”. I was willing to return them for the then value, but because the whopping $* return on ******* is still in the system, that was not permitted and I was advised to “call customer care”. There was no number available for customer care* I contacted what I thought was "headquarters" customer care * weeks ago and have heard nothing. **As a general rule, I retain receipts for at least * months, so it was laziness on my part that the regrettable ******* return was non- receipted. I would certainly appreciate some guidance as to the policy and hopefully some assistance on clearing this up. I like your store, and would like to continue patronizing it.**Thank you in advance for your assistance.

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Garden Ridge

Returns issue
Reported by GetHuman-tindallf
Nov 4th, 2019 - a year ago
Not resolved
Seen by 1 customer so far
Similar issue to 271 others
0 customers following this

Timeline

GetHuman-tindallf started working on this issue
Nov 4th, 2019 6:20pm

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