I bought three pairs of identical blue jeans a few years ago. They have some spandex in...

GetHuman-markambr's customer service issue with Gap.com from January 2020

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The issue in GetHuman-markambr's own words
I bought three pairs of identical blue jeans a few years ago. They have some spandex in them. One pair is perfect, another has a ripple, and the third has a very raised and noticeable ripple that make the jeans unwearable despite them being in great shape in every other way. I brought these jeans to the GAP store at **th and Third Ave.The manager acknowledged that the pants were defective but said that it was too long since I had purchased them. When I asked him what the cutoff time was he was unclear. *I realized I should have returned them earlier but i had two other pairs and i just didn't. My question(s), how long after a purchase does the GAP accept back defective clothing and, is there anything the GAP can do to solve my problem.

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Gap.com

Customer service issue
Reported by GetHuman-markambr
Jan 9th, 2020 - 2 years ago
Not resolved
Seen by 24 customers so far
Similar issue to 88 others
0 customers following this

Timeline

GetHuman-markambr started working on this issue
Jan 9th, 2020 1:37am
GetHuman-markambr indicated the issue is not fixed yet.
Jan 10th, 2020 1:29pm
GetHuman-markambr indicated the issue is not fixed yet.
Jan 10th, 2020 1:30pm

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