The problem is with the payment method --when the Jackson Clarion Ledger increased the...

GetHuman-elaia's customer service issue with Gannett Co. from September 2018

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The issue in GetHuman-elaia's own words
The problem is with the payment method --when the Jackson Clarion Ledger increased the cost to $ **.** per month ,I canceled the automatic pay on my bank account . later , a call came from the paper offering a reduced rate . I accepted the offer ,and told them The auto pay had been canceled . That's where the problem began . your agent , ( Ashley ) said they would send a bill ,but that's not what happened . The paper continued to submit the draft which the bank , Trustmark , continued to turn down . I paid by credit card , but this has not been resolved .. I want to pay and take the paper . How can we resolve this ? I am a ** * customer that always paid promptly
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Gannett Co.

Customer service issue
Reported by GetHuman-elaia
Sep 18th, 2018 - 6 mons ago
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GetHuman-elaia started working on this issue
Sep 18th, 2018 3:55pm