Gameloft.com Customer Service Issues

I have been purchasing packs in the game, *Planet Online*, and trying to upgrade my building. Unfortunately, the game is not saving all of my progress. Even after reporting this issue multiple times, I was initially told by a representative that I must be mistaken. To address this, I started taking screenshots every time I made an upgrade to show the disappearing progress. Now, I have evidence that the game is not functioning correctly. I am tired of paying for items that vanish after purchase. I enjoy playing *Planet Online*, but I want this issue resolved. I am not expecting a full refund for all my lost items, but I would like to have back at least what the screenshots clearly show was lost in the last two days. It is frustrating that when I lacked proof, I was told I was mistaken, but now that I can provide evidence, it is dismissed as a "visual bug." I appreciate your help in addressing this ongoing problem.

On Monday, November 12th at 6 a.m., my Dragon Mania Legends game reset to the beginning. I don't have a Facebook page and don't know my player code. I was part of Clan Hecates Crossing with another member named Wicked who might know my player ID. I've contacted Gameloft's internal help messenger three times since Monday morning but have not received a response. My player nickname was Scorchos, and I believe my personal name was ME. I was at least level 60 and have $[redacted] in Microsoft redeemable cards that I still physically possess, along with email confirmations for those purchases. I hope this information will help me recover my previous status. Thank you. - Jason Gerber

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Hello Gameloft customer service team, Could you please explain the banning process of your company to me? I am frustrated with the recent 14-day ban I received due to suspicious activities on my account. While I understand the reasons behind it, I believe addressing and fixing in-game glitches could prevent such bans. After the ban was lifted, I was able to use my account on my first device without issues. However, upon trying to play on my second device, I was banned again. I am confused as to why the "link account option" on Blitz Brigade allows players to use multiple devices if it leads to bans. I would appreciate a response to my concerns. Thank you.

Hello Daniel, I appreciate your response to my previous cry for help regarding the issues I faced with Sniper Fury on my Android mobile phone. After following your suggestion, I have proceeded to reinstall the game, although initially hesitant due to concerns about losing progress. Unfortunately, by doing so, I fear I may have lost all the progress made during the Global Hunt Event, including valuable time and effort invested in gameplay over the past months. The game now appears to be functioning properly; however, I am disheartened by the potential loss of progress in the Global Hunt Event. With only a limited amount of time left to complete the remaining targets, the situation is quite frustrating. Regrettably, the daily rewards have also been missed due to my unawareness that simply reinstalling the game could resolve the issue. I want to express my gratitude for your assistance, although the setback in the Global Hunt progress has left me feeling disheartened.

Dear Ladies and Gentlemen, I am reaching out for help regarding my lost account in the game Dungeon Hunter 5. On August 24th, [redacted], I uninstalled and reinstalled the game. However, I encountered an issue where my old account did not load, and despite connecting the game to my email address where the account should be saved, I could not access it. I was forced to create a new account to proceed. I have reached out to customer service in Germany but have not received a response yet. The English customer service requires a referral code, which I cannot provide without access to my account. This situation is challenging. I have been playing since the game's inception, dedicating many hours and a significant amount of money to it. I kindly request assistance in recovering my account. Character Name: Lerroy Level: [redacted] Guild Name: MoRS Player ID: c384tp9

Hello everyone, I am reaching out regarding my lost account on Dungeon Hunter 5. I uninstalled the game on August 24, [redacted], and reinstalled it the same day to resume playing. However, my old account did not load, even after connecting the game to my email address where the account should have been saved. Instead, a new account was created when I used the "connect with email" function. I have contacted customer service but did not receive a response from the German service, and the English one is requesting a referral code that I can only access through my account, which is the issue. I have been playing since the beginning, dedicating numerous hours and a significant amount of money to the game. I am seeking assistance from Gameloft to recover my account. Character name: Lerroy Lvl [redacted] Guild name: MoRS Player ID: c384tp9

I've been experiencing issues with Disney Magic Kingdoms on my Windows 10 laptop. Over the past 2 weeks, my gameplay has been reset to Level 1, even though I was originally at Level 48 or 49. I've lost all my progress and I'm looking for help to either recover my account to where I was or receive a refund for all the money I've spent on characters and upgrades. Thank you. -Jerome (Jerry) M.

I'm experiencing issues with the Bounty Cascade Event in Sniper Fury. Gameloft has acknowledged the problem through their in-game Gameloft Connect/News posts but hasn't taken steps to resolve it or offer any compensation. Customer support hasn't been helpful in addressing this or previous issues dating back to March [redacted]. All attempts to communicate and seek assistance have been ignored. -Micstrix0 Dog Tag: a37c15gf Platform: Android (Nokia 1)

Hello, I encountered an issue with Order and Chaos Online during Halloween while playing at my brother's house, which is four hours away from my residence. Upon returning home and attempting to log into my account, I discovered that I had been banned until [redacted]. I am perplexed as I have not engaged in any activities warranting a ban. While playing at my brother's place, I faced no complications. I seek assistance in resolving this matter as I enjoy being a dedicated player. My in-game username is 711deathslayer and my email is [redacted] I have been a devoted fan of this game for a considerable time and wish to continue my journey without any hindrances. This incident occurred around Halloween.✌️

I have been trying to get assistance from Gameloft support since April 1, [redacted]. Despite sending eight emails, I have not received any response. Today, following the latest update on May 25, [redacted], I discovered that all of my booster inventory is missing. I have invested significant time and money in building this inventory, and it is frustrating that with each update, I seem to be negatively impacted. I am disappointed in this situation and would greatly appreciate a response from the team. Below is a copy of the email I sent to Gameloft/Asphalt 8 Airborne on April 1, [redacted], detailing the issue with my lost boosters. Thank you. - R.L. Email: [redacted] Asphalt 8 Game Name: K9sentry Player ID: f024

This morning, I purchased three $1.99 Apollo packs while playing Asphalt 9 Legends. Later, I tried to buy a $9.99 Apollo pack. Initially, it showed "purchase successful," but then it changed to "purchase error," reverting to the new packs screen. Due to signal problems, I attempted the purchase again without success. Moving to an area with a stronger signal, I tried a third time but encountered the same issue. It kept switching from "purchase successful" to "purchase error" without giving me the packs. To my dismay, I realized I was charged each time for the $9.99 pack. I'm a 54-year-old disabled player, and I don't mind paying for items, but being overcharged is unacceptable. I spent over $[redacted] on this game and now feel mistreated. I can provide a screenshot of the charges if needed. Your prompt assistance would be greatly appreciated as I'm participating in a time-sensitive event. Thank you, H.K. Jr.

Player Account Information Gameloft Player ID: 4fec98 Player Name: TORNADO (Includes fancy characters) Headquarters Level: 22 Greetings! I've encountered issues playing War Planet on my laptop for about a week now. One major problem is when I watch battles, I see 'Defeat' during the battle but 'Victory' in the battle report after it ends. Initially, I played on my phone, but switching to my laptop via Xbox improved the experience. However, recent problems like game freezes, delayed army launches, and hang-ups when reinforcing during battles have been disruptive. Yesterday during a cross-world event, I mistakenly bought the wrong pack but Xbox support approved a refund for the first purchase. Despite acquiring the Commander Bundle 5 later, my game chats malfunctioned, resulting in delayed attacks and failed reinforcements. Two attacks saw my army wiped out due to these issues, and my team couldn't understand my actions as timely messages didn't go through. I kindly request the return of a tier 9 army as my strength is currently diminished. I am open to covering any costs involved in resolving this matter.

Hi, my name is Raiu Catalin Iulian, and I lost all my progress in Asphalt 8 from 06-09-[redacted]. I have been playing the game for 4-5 years, and in the last 2-3 years, my in-game name was Catalin Raiu. I have already sent 15 emails to [redacted], but unfortunately, they have not been able to assist me in restoring my progress. I am unable to do it on my own. I have never spent real money on the game because I mistakenly selected the wrong country and cannot change it now. I have tried uninstalling and reinstalling the game 10 times, but my progress remains at 0. Please, I really need help to recover my progress in the game. This is my Facebook profile: [redacted], and my phone number is +[redacted]4.

Hello, my name is Raiu Catalin Iulian. I have been playing Asphalt 8 for the past 4-5 years, and since 06-09-[redacted], I lost all my progress in the game. In the last 2-3 years, my in-game name was Catalin Raiu. I have already sent 15 emails to [redacted], but they haven't been able to help me restore my progress. I really want to continue playing this game, and I have never spent real money on it due to an issue with my country setting. I have tried following all the steps mentioned in the emails, including uninstalling and reinstalling the game multiple times, but my progress remains at zero. Please, can someone provide me with a straightforward answer if my progress can be restored? I am seeking assistance because I am unable to resolve this on my own. This is my Facebook account: [redacted].

Hello, my name is Catalin Iulian Raiu. Since September 6, [redacted], I have lost all my progress in Asphalt 8. I've been playing the game for 4-5 years, and in the last 2-3 years, my in-game name was Catalin Raiu. I have already sent 15 emails to [redacted], but it hasn't been helpful. I am unable to restore my progress on my own. I would like assistance to be able to continue playing the game. I have never spent real money on the game because I mistakenly selected the wrong country and cannot change it now. I've followed all the steps mentioned in the emails, but I'm still facing the same issue where my progress shows as 0. Please assist me with this matter. Thank you.

Hello, my name is Raiu Catalin Iulian, and I lost all my progress in Asphalt 8 since 06-09-[redacted]. I have been playing this game for 4-5 years, and in the last 2-3 years, my in-game name was Catalin Raiu. Despite sending 15 emails to [redacted], I have not received any assistance. I am reaching out for help to restore my progress as I am unable to do it on my own. I haven't spent any real money in the game due to an error in selecting the wrong country initially. I have tried following all the steps in the emails, reinstalled the game multiple times, but my progress remains at zero. Please, I really need help to continue playing the game. Contact me through my Facebook profile [redacted] or my phone number at +[redacted]4.

Hi, my name is Raiu Catalin Iulian. Since 06-09-[redacted], I lost all my progress in Asphalt 8. I've been playing the game for 4-5 years, and in the last 2-3 years, my name in the game was Catalin Raiu. I've already sent 15 emails to [redacted], but haven't received any help. I can't restore my progress on my own. I really want to continue playing this game, but I need someone to assist me. I have never spent real money in the game because I mistakenly set the wrong country and couldn't change it later. I have followed all the steps mentioned in the emails, uninstalled and reinstalled the game about 10 times, but my progress remains at zero. Please help me out. Here is my Facebook profile: [redacted] and my phone number is +[redacted]4.

Hello, my name is Akash. I have noticed persistent issues in Asphalt 8 involving a user named Ana's A, who appears to be hacking. During a 2-lap race, if I am in the lead, the user's hacking causes my position to switch to second place. Additionally, the score displayed at the end of the race shows that the user completed only 1 lap but received an unusually high amount of points, ranging from 80 to 98, while I receive less than 10 points. I would appreciate it if this matter could be resolved. Thank you. (Regarding my account "moneydemon20", could you please add 90 million credits, 90 million fusion coins, and 40,[redacted] tokens?)

Hello, I need some assistance regarding an ongoing issue I have been facing for the last four days. When trying to attack another player with the Explosive Base Skin, I consistently encounter a "Reconnecting" message that sends me back to the main page. Despite trying different armor sets, weapons, and even reinstalling the game, the problem persists. I can attack using other Base Skins without any issues but specifically face this problem with the Explosive Base Skin. I have lost progress in various game modes due to this recurring issue. I have provided as much information as possible and even attached a video and screenshots for reference. Many other players seem to have encountered similar problems, so it does not appear to be an isolated issue. I would appreciate any help or guidance you can offer in resolving this matter. Thank you, VanDamage - Dog Tag – k3592cb