Hello, my son Nathan Sinclair purchased tickets for me and my husband for the Collin Ja...

Hello, my son Nathan Sinclair purchased tickets for me and my husband for the Collin James concert this Saturday April *th at th Sony Centre. The tickets are lost we don’t know where. Purolators tracking said they dilivered them. But we don’t have them. My son try to get new one but your company said they could not get them. I called the Sony centre and they would like if you could call them to confirm the seats. The following is their message**Dear Martha,* *I am sorry but entry into the theatre is by scanning the barcode on the tickets.* *Your proof of purchase will not allow you into the theatre. It appears you are not the original purchaser of these seats so we cannot trace the original account.*Is there any way you could confirm the seat locations? We would need the seat numbers in particular.* *If the original purchaser requested it, they could get a reprint of the tickets, or request print at home then send you the pdf of the original seats.*Please direct Gametime to suggest the customer call *-***-***-**** and make those arrangements.* * *I hope this helps.**My son received the seat confirmation. He is also trying to get me help. **IMG*****.jpeg**IMG*****.jpeg**IMG*****.jpeg**Please help me to recover tickets for the show. **Sincerely *Martha Sinclair