We received a GameStop trade card from some Nintendo Switch games traded in. The value...

GetHuman5508231's customer service issue with GameStop from December 2020

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The issue in GetHuman5508231's own words
We received a GameStop trade card from some Nintendo Switch games traded in. The value was around $**. My son ordered some items using that card which left a balance of $**.** on the card. He received those items. When he went to place a pre-order using that card balance of $**.** it got held up as "processing" when the item became available (********). The order then pre-authorized a debit card on file for that same amount. He wished to use up his trade card balance so he cancelled the order. NO items were ever shipped*received. Then, on Black Friday we went into the physical Game Stop store to purchase the item and they told us the gift card had a zero balance and proceeded to throw the card away. We now have lost our $**.**. How do we go about getting this corrected and put on a new card since the store clerk threw the card away that should have had the $**.** balance? I am greatly disappointed in how this was handled, especially for my son as he was anxious to get this item during the busy holiday season. Please let me know what we can do to rectify this. We do still have another card with a small balance on it. If this amount can be added to that card, that would be fine as well. Thanks for your prompt attention to this matter.

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Customer service issue
Reported by GetHuman5508231
Dec 1st, 2020 - a year ago
Not resolved
Seen by 16 customers so far
Similar issue to 2473 others
0 customers following this

Timeline

GetHuman5508231 started working on this issue
Dec 1st, 2020 2:31am
GetHuman5508231 indicated the issue is not fixed yet.
Dec 3rd, 2020 6:46am

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