My son has * new (not yet used), GameStop gift cards which were received as gifts from...

GetHuman-tehring's Gift Card Code Won't Work issue with GameStop from May 2020

Help with my GameStop issue
The issue in GetHuman-tehring's own words
My son has * new (not yet used), GameStop gift cards which were received as gifts from different family members over that past year or two. I just scratched off the PIN code from each of these cards and tried to use them for making a purchase on GameStop's website for him. I get a message about each card that the balance is zero. I also tried to call the automated number on back of each card, and that also says the balance of each card is zero. These cards were received as gifts from different people and still in their cardboard sleeves with the PIN code covered and not scratched off.

GetHuman-tehring did not yet indicate what GameStop should do to make this right.

How GetHuman-tehring fixed the problem
I talked to a representative from GameStop customer service at : * (***) ***-****, and he looked into the card numbers that I gave to him. He verified that the numbers are valid and were not used, but he said they were old and disabled - but NOT expired. He then submitted the necessary requests to have an electronic gift card(s) sent to me to replace the disabled cards.
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GameStop

Gift Card Code Won't Work issue
Reported by GetHuman-tehring
May 22nd, 2020 - 3 years ago
Fixed
GetHuman-tehring shared how to fix
Seen by 17 customers so far
Similar issue to 2817 others
0 customers following this
Items needed
Order number
Name on the order
Email address on the order
Billing address

Timeline

GetHuman-tehring started working on this issue
May 22nd, 2020 6:43pm
GetHuman-tehring confirmed the issue is fixed. Hooray!
May 22nd, 2020 11:00pm