I bought a Turtle Beach Recon **x refurbished headset on ********* it did not work. I c...

GetHuman-genex's customer service issue with GameStop from May 2020

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The issue in GetHuman-genex's own words
I bought a Turtle Beach Recon **x refurbished headset on ********* it did not work. I called my store in Vincennes and spoke with Janet who told me to email power up which I did. Got a number in an auto reply ********. relayed to them I wanted my money back and have never received another reply from them. Evertime I try to call support I am on hold for more than ** minutes and the system hangs up on me. I also found out after I bought a different headset from walmart that the controller I plugged the game stop headset into would no longer work with headsets. It worked fine with my a set of ear buds before. I want my money back for the headset and feel I should get a replacement for the controller it damaged as well. I still have my receipt. Thank You.

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Customer service issue
Reported by GetHuman-genex
May 20th, 2020 - 3 years ago
Not resolved
Seen by 29 customers so far
Similar issue to 2807 others
0 customers following this

Timeline

GetHuman-genex started working on this issue
May 20th, 2020 7:11pm
GetHuman-genex indicated the issue is not fixed yet.
May 23rd, 2020 12:23am
GetHuman-genex indicated the issue is not fixed yet.
May 23rd, 2020 12:23am
GetHuman-genex indicated the issue is not fixed yet.
May 23rd, 2020 12:23am
GetHuman-genex indicated the issue is not fixed yet.
May 23rd, 2020 12:23am
GetHuman-genex indicated the issue is not fixed yet.
May 23rd, 2020 12:23am
GetHuman-genex indicated the issue is not fixed yet.
May 23rd, 2020 12:23am
GetHuman-genex indicated the issue is not fixed yet.
May 23rd, 2020 12:23am
GetHuman-genex indicated the issue is not fixed yet.
May 23rd, 2020 12:23am
GetHuman-genex indicated the issue is not fixed yet.
May 23rd, 2020 12:23am
GetHuman-genex indicated the issue is not fixed yet.
May 23rd, 2020 12:23am
GetHuman-genex indicated the issue is not fixed yet.
May 23rd, 2020 12:23am