I ordered Switch Lite, Animal Crossings game & Ultimate Protection Pack $***.** total...

GetHuman4845478's customer service issue with GameStop from May 2020

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The issue in GetHuman4845478's own words
I ordered Switch Lite, Animal Crossings game & Ultimate Protection Pack $***.** total. Paid with credit card. Card charged twice. Called waited over * hr to speak with customer svc rep who doesn't speak English well. Explained issue. Advised I want items ordered but want refund for *nd charge. The idiot rep cancelled order after I told him * times not to do it. Now I am charged for item twice that I am never getting. I got refund on my card at bank. Please reinstate order and DELIVER merchandise!!!!!!!*Order * *****************Order date: ***********Have already sent email, but only received an auto response that someone would contact me.....I'm still waiting......(crickets)*I live less than ** minutes from Gamestop Corporate ofc in Grapevine, TX....I can come pick it up if possible....just want someone to call me: ***-***-****....b* * PM ********** or next step will be to the TX Atty Gen'l's office to report your poor customer service and the fact that you cancelled an order and a refund has not been initiated.

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Customer service issue
Reported by GetHuman4845478
May 20th, 2020 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 2799 others
0 customers following this


GetHuman4845478 started working on this issue
May 20th, 2020 2:04am

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