Purchase on line of xbox gift card with $** gamestop card failed - never received code to buy xbox card with gamestop card

GetHuman-martycob's customer service issue with GameStop from September 2019

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The issue in GetHuman-martycob's own words
On or about Sept ** I redeemed * $** Gamestop gift cards online for an Xbox gift card. I was supposed to receive a code in my email to buy Xbox card* I never got the code in my email. I still have the Gamestop cards and checked online and they indicate they have been used. I called a local Gamestop store and they could not help. I want reimbursement so I can go to a local store and purchase... ... On or about Sept ** I redeemed * $** Gamestop gift cards on line for an Xbox gift card. Was suppose to email me a code to buy Xbox card* I never got the code in my email. I still have the Gamestop cards and checked on line and they indicate they have been used. I called local Gamestop store and they could not help. I want reimbursement so I can go to a local store and purchase. Doing this on line has been a nightmare.**I WANT GAMESTOP TO REIMBURSE ME
I have called Gamestop Store and they couldn't help with an online purchase. I called online Gamestop help number for two days and was on hold for more than ** minutes and finally hung up
I JUST WANT A REFUND FROM GAMESTOP so I can go into the Gamestop Store and do this in person.
I have purchased many, many Gamestop & Xbox cards for kids.
Yeah - filled your form online and said the same thing I am saying now and the response is "tell us what you want us to do" I said I WANT GAMESTOP TO REIMBURSE ME
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GameStop

Gamestop gift cards
Customer service issue
Reported by GetHuman-martycob
Sep 29th, 2019 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 2739 others
0 customers following this

Timeline

GetHuman-martycob started working on this issue
Sep 29th, 2019 6:21pm

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