PLEASE HELP **I ordered an Xbox One refurbished console off of your website. My card ke...

GetHuman3601196's Overcharge/strange charge issue with GameStop from September 2019

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The issue in GetHuman3601196's own words
PLEASE HELP **I ordered an Xbox One refurbished console off of your website. My card kept getting declined and I kept trying to put it through. I finally called and talked to someone who placed the order for me. They said I would get emailed the receipt, but I never got an email, which is why I don't know the order number. Additionally, when I checked my bank account, I was charged FOUR times for the Xbox One. I called inquiring about this and received three codes to cancel the three extra orders, but it still says I have been charged four times. The codes were the following: **********************Please refund these three orders as I only want one and will only receive one, but I have paid for four. Also, can I get a receipt for my order? *Thank you

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GameStop

Overcharge/strange charge issue
Reported by GetHuman3601196
Sep 17th, 2019 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 2629 others
0 customers following this
Items needed
Order number
Name on the order
Email address on the order
Billing address

Timeline

GetHuman3601196 started working on this issue
Sep 17th, 2019 1:56am
GetHuman3601196 indicated the issue is not fixed yet.
Sep 17th, 2019 1:56am
GetHuman3601196 indicated the issue is not fixed yet.
Sep 17th, 2019 1:56am
GetHuman3601196 indicated the issue is not fixed yet.
Sep 17th, 2019 1:57am
GetHuman3601196 indicated the issue is not fixed yet.
Sep 17th, 2019 1:55pm

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