The service I received was me getting screwed over by gamestop. My wife bought my son a...

GetHuman-mdehoyos's customer service issue with GameStop from March 2019

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The issue in GetHuman-mdehoyos's own words
Get a copy of my proof of purchase copy to send to Microsoft for my free replacement controller that is under warranty. ... The service I received was me getting screwed over by gamestop. My wife bought my son a controller for xbox one back in November or early December. The headset port on it messed up. I called Microsoft n did a warranty search on it and it was still under warranty. I just need proof of purchase from you guys because I no longer had my copy. I called and talk to some young man and he first told me he found my purchase of the controller and said he could send me a copy of it to me thru my email. So I provided him with it. I waited * days and I never received my email from you guys with my proof of purchase. I than called back and talk to another gentleman who assisted me to only be told he cant find the proof of purchase and he cant help me . An now since than Microsoft has closed and cancelled my replacement controller die to not providing proof of purchase and now my son is with out a controller. I or my wife would always go to gamestop for our kids gaming needs. Well after what happened and being lied to an waiting for an email that was never coming and me telling my son I was waiting for an email so I can get his new controller. I nor my wife will go to gamestop again for any gaming needs. I no it wont hurt your company or make your company but I wont shop with gamestop again. Nor will I recommend any go shop there either.*Show quoted text
Is one of the live agents told me they found my proof of purchase and would email me it never received it than another agent tells me he csnt find my proof of purchase.

GetHuman-mdehoyos did not yet indicate what GameStop should do to make this right.

Up until now I shopped all the time n for all my gaming needs for myself and my kids after this now I wont shop gamestop again.
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GameStop

Xbox one
Customer service issue
Reported by GetHuman-mdehoyos
Mar 3rd, 2019 - 3 years ago
Fixed
Seen by 17 customers so far
Similar issue to 1875 others
1 customer following this
Items needed
Order number
Name on the order
Email address on the order
Billing address

Timeline

GetHuman-mdehoyos started working on this issue
Mar 3rd, 2019 1:00am
GetHuman-mdehoyos indicated the issue is not fixed yet.
Mar 3rd, 2019 1:01am

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