I bought points but I was trying to purchase the game I have been calling since...

GetHuman-tahji's customer service issue with GameStop from December 2018

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The issue in GetHuman-tahji's own words
I bought points but I was trying to purchase the game I have been calling since **-**-** with no luck of getting through I have been into a store and they told me they couldn’t help me I’m trying to return the points and purchase the game I have not used the points or downloaded anything. The store clerk stated he also thought due to the receipt I had purchased both the game and points but no I just want to return the points and purchase the game please help me. I purchase the points online on **-**-****
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GameStop

Customer service issue
Reported by GetHuman-tahji
Dec 1st, 2018 - 6 mons ago
I have an issue with GameStop too
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Seen by 2 customers so far
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Timeline
GetHuman-tahji started working on this issue
Dec 1st, 2018 2:47am