I had tried ordering a download code for Super Smash Bros. Ultimate at GameStop.com for...

GetHuman1614215's customer service issue with GameStop from November 2018

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The issue in GetHuman1614215's own words
I had tried ordering a download code for Super Smash Bros. Ultimate at GameStop.com for the second time and the order kept on failing. I had kept retrying and eventually it ended up charging both my gift card and the debit card used for the order without sending me an order confirmation or the code. And I can't find the order in my order history.**I would like either a refund on both the gift card and the debit card or the download code associated with the order if there's any chance it actually went through.**(The order was placed ********** at about *:** PM CT.)
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GameStop

Customer service issue
Reported by GetHuman1614215
Nov 24th, 2018 - 10 mons ago
I have an issue with GameStop too
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Seen by 6 customers so far
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Timeline
GetHuman1614215 started working on this issue
Nov 24th, 2018 1:36am