I sent this email to *****@***.com regarding an issue I had with an ebay order...

GetHuman-dmhoefli's Complaint issue with GNC.com from May 2019

Help with my GNC.com issue
First: share to improve GetHuman-dmhoefli's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-dmhoefli may need:
Order number, Billing address, and Email address on the account (if applicable)
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman-dmhoefli's own words
I sent this email to *****@***.com regarding an issue I had with an ebay order (************-*************) Instead of contacting me to discuss the issue, I was subscribed to their email list, and now receiving unrequested emails! I just don't understand how such a large company can handle customer service problems in this fashion. Here is the email: This morning I made a purchase from your ebay account using PayPal. I then realised that I used my normal PayPal account, and not my PayPal credit as I had intended for this purchase. I immediately sent a request to the gnc ebay asking to cancel my order, and that I would then re-place the order with my PayPal credit account. I left for work feeling confident that this would be handled accordingly, and I would be able to place the new order at some point today. I got to work and had a few minutes, so I checked my ebay account to see the response telling me that it was already being processed at the fulfillment center an hour later, and the only thing I could do is return it when I receive it. Obviously I received some sort of automatic response, and gnc ebay doesn't take the time to review customer concerns with an actual CUSTOMER SERVICE representative to actually handle issues like a company should. I understand that I made the mistake, but I live week to week, and the cash spent on this item was slated for a bill that is now going to be late. This day and age a company should be able to put together a process that handles issues such as this, and that is what I will be seeking out from now on. Please consider this and make an effort to change how you do business.

GetHuman-dmhoefli did not yet indicate what GNC.com should do to make this right.

How GetHuman-dmhoefli fixed the problem

We are waiting for GetHuman-dmhoefli to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get GNC.com's attention and get better help faster. Tap below to get started.
Having GNC.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Complaint issue
Reported by GetHuman-dmhoefli
May 18th, 2019 - 4 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 112 others
0 customers following this


GetHuman-dmhoefli started working on this issue
May 18th, 2019 10:20pm

Change of Address? Free Concierge.

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians