I have a Walmart Visa gift card that has expired. I have been online and have sent a l...

GetHuman-apuett's customer service issue with GE Money Bank from October 2019

Help with my GE Money Bank issue
The issue in GetHuman-apuett's own words
I have a Walmart Visa gift card that has expired. I have been online and have sent a letter to GE Money Bank PO Box **** Monrovia CA *****. I was not able to resolve my issue online, and my mail came back as undeliverable. I am requesting to have my expired card replaced immediately. My card number is: **** **** **** ****. It expired in *****. The * codes on the the back are *** and ****. I am beyond frustrated with this. I am ready to report you to the BBB. Please call me or email me asap. Angie Puett ***-***-****. **** NW *** Ave, Pembroke Pines FL *****.

GetHuman-apuett did not yet indicate what GE Money Bank should do to make this right.

How GetHuman-apuett fixed the problem
I called Syncrony Bank (purchased GE Money Bank) customer service. They put me through to the Walmart Gift Card phone number. They were able to look up my card and tell me the value of it. Unfortunately, since the card was issued in ****, there was no longer any available funds from the original $** amount. They deduct about a $* service charge per month from the card.
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GE Money Bank

Customer service issue
Reported by GetHuman-apuett
Oct 28th, 2019 - 2 years ago
Fixed
GetHuman-apuett shared how to fix
Seen by 5 customers so far
Similar issue to 425 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number

Timeline

GetHuman-apuett started working on this issue
Oct 28th, 2019 1:21am
GetHuman-apuett confirmed the issue is fixed. Hooray!
Nov 4th, 2019 2:29am