GE and Lowes scheduled a repair for my ice maker in my fridge. When the repair tech cam...

GetHuman-sturkle's Complaint issue with GE Consumer Relations from January 2021

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The issue in GetHuman-sturkle's own words
GE and Lowes scheduled a repair for my ice maker in my fridge. When the repair tech came and repaired the ice maker, GE refused to authorize payment and told the tech I had to pay the bill. I asked why. The person on the phone said they needed the serial number off of the ice maker, The tech told her it didn't have one. She said she would not authorize payment because didn't have one. The ice makers do not have a serial number, the tech attempted to explain multiple times, the person on the phone refused to pay the bill, no further explanation. I had to pay the bill, the tech wouldn't leave without payment. The ice maker diagnosis was it was not set properly from the factory* and had to be adjusted to make ice. I want reimbursement* for the service call, it was no fault of the consumer because to wouldn't make ice. He had to open the mechanical area and recalibrate it to operate correctly.

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GE Consumer Relations

Complaint issue
Reported by GetHuman-sturkle
Jan 5th, 2021 - 3 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 957 others
0 customers following this

Timeline

GetHuman-sturkle started working on this issue
Jan 5th 3:02pm
GetHuman-sturkle indicated the issue is not fixed yet.
Jan 6th 3:17pm