I have a * month old, $***** GE French door refrigerator. It has not been right since...

GetHuman-gldearri's customer service issue with GE Consumer Relations from October 2020

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The issue in GetHuman-gldearri's own words
keep my food and meds cold ... I have a * month old, $***** GE French door refrigerator. It has not been right since it was delivered. On Monday of this week it quit working. I have been trying all week to get help, not been able to. I have lost $***.* worth of food so far and I am going to have to buy a small fridge for my diabetic meds. Today, a repair man came and told me it needed a new board of some type, problem he said is that this part comes from China and one in the states there is a shipping issue, so it will probably be months. I cannot wait months with no fridge. I questioned it when it was installed and was told the noise that I was hearing was because there was no food in it, and then the installer hit it (hard) and the noise temporarily stopped. Now it is totally dead! This is not acceptable, I want the entire fridge replaced at this point. I work hard for my money, and I cannot afford to pay this amount of money for a faulty product. When I bought this GE it was because that was supposed to be a good brand with good service. So, I bought a fridge, dishwasher, and range, over $****.**. I cannot make payments on a dead fridge. Please HELP!! I am so beyond frustrated at this point. Oh as an FYI, I have been on hold for over *.* hours today and still no human! HELP!!
I lost a lot of food and my diabetic meds.
fixing or replacing the refrigerator.
These were new appliances, I expected them to work for years of service.
Repair service that GE sent.
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GE Consumer Relations

refrigerator
Customer service issue
Reported by GetHuman-gldearri
Oct 23rd, 2020 - 4 months ago
Not resolved
Seen by 16 customers so far
Similar issue to 760 others
0 customers following this

Timeline

GetHuman-gldearri started working on this issue
Oct 23rd, 2020 7:29pm