I am very disappointed and frustrated with GE right now.*I closed on my new home on Apr...

GetHuman5394635's Complaint issue with GE Consumer Relations from October 2020

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The issue in GetHuman5394635's own words
I am very disappointed and frustrated with GE right now.*I closed on my new home on April **, **** and moved into my new home on August **,****. When purchasing the home we upgraded our appliance package and got the front loading washer* dryer. I do no more than *, sometimes * washes a week. I could not make my inside a year appointment Because of Covid. I finally got a service appointment which was changed by GE to a later date. I paid the service fee today at the appointment and was told I need a new drum for $***.**!! I should not have to pay for the labor and parts for a machine that is barely a year old! I have been on the phone waiting to speak to Consumer Relations for almost * hours !!! This is crazy. I have been a GE consumer and loyal customer for some time now and never had a problem. How long must I wait to get this resolved?

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GE Consumer Relations

Complaint issue
Reported by GetHuman5394635
Oct 22nd, 2020 - 4 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 751 others
0 customers following this

Timeline

GetHuman5394635 started working on this issue
Oct 22nd, 2020 10:29pm